Shipping & Delivery

FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses  by ePacket or EMS and in USA by USPS.

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

LOCATION*ESTIMATED SHIPPING TIME
United States10-30 Business days
Canada, Europe10-30 Business days
Australia, New Zealand10-30 Business days
Mexico, Central America, South America15-30 Business days

Max delivery time – 60 business days.
*This doesn’t include our 2-7 day processing time.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available for some Countries . For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

SCOPE OF GUARANTEE

All products on innomall.com are guaranteed to be delivered within 60 days (90 days for deliveries to Russia, 120 days for deliveries to Brazil). If you buy any product through the site, you are protected if you don’t receive your order on time.

PLEASE NOTE:

*We are not responsible for deliveries that were attempted but not successful because there was no one home or available to give a signature.
*We are not responsible for unsuccessful delivery attempts that result in a return to sender situation.
*We are not responsible for incorrect addresses entered into our shipping form.
*After a package is shipped out, we are unable to modify the delivery address.
*We are unfortunately not responsible for stolen packages.
*We are not responsible for delays caused by customs, or unexpected postal delivery delays such as local postal backlogs or strikes.
*We are not responsible for customs fees for international customers.
*We always try our best to estimate the shipping time and communicate with complete transparency with our customers, but sometimes unforeseen problems occur. We thank you for your understanding and hope you love your product from InnoMall.

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